Tag Archives: bergan

An EXCELLENT Experience at Bergan!

Patient Stories

On January 3 my son came into Pediatric Express next to ER at Bergan Mercy in horrible pain.  Upon arrival, we were very unsure what was wrong with him. After only a 5 minute wait, we were seen and taken into a room. After a few tests, we were told his appendix was enlarged and needed to be removed immediately.  They called in the surgeon Dr. Imbrock at that time.  He was there in less than 20 minutes.  My son was starting to get very nervous and scared at the thought of having surgery.  Nurse Rhonna was very caring and sweet and came in to talk him through it and get him relaxed and not feel uneasy.  She gave him … Continue reading

Posted in Patient Stories | Tagged , | Leave a comment

Bergan Mercy’s Outstanding Customer Service

Patient Stories

I cannot begin to tell you how pleased we have been with the services provided to our son, daughter-in-law and new grandson during their recent stay at Bergan Mercy Medical Center. The customer service offered within the Labor/Delivery and the NICU was beyond description.  I must specifically thank Traci (Delivery/Labor) and Rose, Deanna and Erin in the NICU.  They were all fabulous in their attentive care to Brayden and Erin (our daughter-in-law).  I even need to mention Kallie and Robin for their incredibly friendly and helpful food service.  Even beyond all this there was just an atmosphere of friendly customer service everywhere in the hospital.  Even the cafeteria was exceptional and reasonable.  The readily available snack foods in the break … Continue reading

Posted in Patient Stories | Tagged , , , | Leave a comment

Christmas Blessings

Patient Stories

On December 23rd, my father-in-law Roger Gorham, was admitted to Bergan Mercy for heart surgery the next day.  We want to take a minute to compliment your awesome staff. It is important to realize that Roger has never had surgery before. As a currently employed RN, I believe I am a good evaluator of good care. At Exempla we strive for Best in Nation service. I will say, that what we experienced at Bergen Mercy was absolutely awesome. The RNs on the cardiac unit, Jen L, Brenlie, Keri P, Ali, Gina G, Jamie, Tammy, Joan, Jill A and Philip were so very caring and compassionate. They were all without exception a credit to their profession. Also Helen and Margaret from … Continue reading

Posted in Patient Stories | Tagged , , , | Leave a comment

Kudos to the Bergan Mercy Chest Pain Center

Patient Stories

My brother went to a non-Alegent emergency room on Monday with chest pain and was coughing up blood. He was evaluated with a chest X-ray and EKG and was sent home with a diagnosis of pleurisy and bronchitis and was given treatment for these conditions. That night he woke with severe pains in his chest.  Thinking he had already been to have this evaluated and that the treatment just hadn’t kicked in yet, he waited until morning and then called his primary physician.  His physician instructed him to go back to the Emergency Room, but specifically to go to Bergan Mercy Medical Center this time so he could be evaluated in the chest pain center. My brother took his time, … Continue reading

Posted in Patient Stories | Tagged , , , , | Leave a comment

Caring for Patients with “The Father’s Touch”

Patient Stories

My father was recently hospitalized and I had the chance to spend a good deal of time at Bergan Mercy Hospital in my effort to provide care and assistance to him as he recovered from surgery to remove a malignant tumor in his right lung.  I would offer that I have had multiple opportunities to compare healthcare quality as my husband has a heart condition that has on several occasions required both cardiac and intensive care.  As a result, I have spent time in a variety of hospitals in Arizona and California.  I can tell you that Bergan Mercy clearly stands apart from the rest in terms of the level of care and professionalism. The level of nursing care my … Continue reading

Posted in Patient Stories | Tagged , , , , | Leave a comment